Car Details

Name

Hemant Sharma

City

Noida

Car/Brand/Variant

Volkswagen T-Roc

Year of purchase

2020

KMs on ODO

14000

Avg. Service Cost

NA

Fuel Efficiency

14 kmpl

Fuel Type

Petrol

Ratings

Sales Experience

Service Experience

Reliability

Fuel Efficiency

Looks

Ride & Handling

Suspension & Comfort

Overall Ratings

Niggles Faced
  • Rattling
  • Air Conditioner
  • Battery or Tyre Issues
  • Delayed Parts
  • Non helpful authorised service center
Review Comments

I bought VW T-roc without even test driving any other car because of the German quality. I was sure no other car in this price range can give me same driving pleasure as T-roc.


I really liked most of the things in my car until the tyres(Bridgestone Turenza) developed cracks and there were 3 sideline punctures on rear tyre. At that time my odo was around 7300km. It took multiple visits to workshop & around 1 month before my tyres were changed to Goodyear
tripplemax 2 free of cost.


After that when my odo was around 12500km, the engine oil warning light came up & I sent the car to workshop. They added the top-up oil & the warning was gone. From discussions, I came to know that the oil topup should be done on 2nd service (7500km) but I guess VW missed to
this oil top-up at that time.


After driving about 1500km more, my car's AC started delivering warm air. It was intermittent issue & mostly occurs after driving the car for half an hour. So, I sent the car to VW Motinagar (New Delhi) and they diagnosed that it is due to faulty compressor.


It has been around 20 days and I still haven't received the car. They have not provided any loner car inspite of multiple complaints. Yesterday I received a call that they have received the compressor from Pune plant So, hopefully I should get the car in a day or two. I have asked for compensation & 1 month extended warranty which they agreed verbally. Lets see how it goes.


Overall very good car with some basic problems (maybe parts are not tested for Indian conditions) and very bad service.

Disclaimer: Information is submitted by the owner of the vehicle through online form medium. Volklub-Sunderdeep Singh doesn't take any responsibility to confirm accuracy or authenticity of the information provided. Readers are requested to make their opinion by reading from other means as well and do take a test drive of the car you are interested in and ask all doubts from the authentic service/sales advisors in a particular brand.

Sole purpose of this review is to try providing readers with factual information where other readers have shared their ownership experiences that may help readers for their car buying decision.

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