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August 18, 2018

Volkswagen India to help flood-affected customers in Kerala

Volkswagen India has announced special services and discounts for its flood-affected customers in Kerala. The German carmaker will be offering free roadside assistance to the customers to tow their cars to the nearest service centres. Customers can also dial a toll-free number mentioned below to intimate Volkswagen service executives for assistance and instructions for getting their cars to service stations. Volkswagen India has also trained the technical support staff to look after the maintenance and sourcing of necessary parts. In the light of the untimely floods in Kerala, the initiative comes as a much-needed relief for VW customers in the state.

Customers in Kerala can avail the free road-side assistance by dialing ​1800 102 1155​ or ​1800 419 1155​. Under road-side assist, affected cars would be transported free of cost to the nearest Volkswagen dealer. To ensure customer support at this crucial time, Volkswagen has issued flood-repair guidelines across dealerships for a standardized repair approach and has geared-up technical support staff and parts supply chain in the region. All affected customer vehicles will also be supported with benefits on the service repair invoice by Volkswagen dealer partners in Kerala.

The Volkswagen team is closely monitoring the status of all vehicles under repair to ensure quality repair and necessary actions.

Commenting on the special initiative, Mr. Steffen Knapp, Director, Volkswagen Passenger Cars said, “At Volkswagen, customers are always at the centre of our initiatives. With the state of Kerala experiencing torrential rains and water logging causing heavy damage to the vehicles, we have taken special measures to ensure customers receive a prompt response to their service requirements Our team of highly experienced professionals at our dealer partners in Kerala: EVM Group and Phoenix group are working round the clock to ensure quality and timely service in order to bring the situation back to normal."

​Source: Car Dekho​

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