Tata Nexon XMS – Diesel – 71000 km – Ownership Review

I chose the Tata Nexon diesel due to the company’s strong reputation for developing well-engineered diesel engines. However, my overall experience with Tata Motors has been hindered by issues related to quality control during the manufacturing process and the poor service provided by the showroom staff. From the moment I interacted with the showroom executives, their lack of enthusiasm and professionalism in presenting the vehicle was apparent. Despite knowing the specifications and having already made up my mind about the purchase, their customer service left much to be desired.

Additionally, the service center experience has been disappointing. Although they offer a pick-up and drop off service, it has never been utilized, and the staff fails to listen or address concerns adequately. The atmosphere at the service centers, particularly the waiting lounge, feels substandard, more akin to a third rate government office than a professional automotive service facility. This has led me to seek out independent mechanics for servicing once my free services were complete, where I now receive more reliable and personalized attention.

Despite these service-related challenges, the car itself has performed well, and I have no complaints regarding its functionality. I am currently considering upgrading to the Tata CURVV in the middle variant, but during my recent exchange inquiry, the offer I received was far below my expectations, again accompanied by the same indifferent attitude from the showroom staff.

While I appreciate that Tata Motors’ products are well-loved, as evidenced by the high footfall in their showrooms, there is a clear need for improvement in customer service and professionalism. Separating the EV and ICE segments into distinct showrooms, and implementing ethics and etiquette training for employees across all levels, would significantly enhance the customer experience. If these areas are addressed, I firmly believe Tata Motors has the potential to become the second-largest automotive brand in the market.